Bilingual Temporary Social Services Assistant - Office on Aging

ABOUT THE POSITION

The first review of applications will be on Tuesday, October 8, 2024.

The County of Riverside's Human Resources Temporary Assignment Program (TAP) has a vacancy for a Bilingual (Spanish-speaking) Temporary Social Services Assistant to support the Office on Aging Department in Riverside, California.



*A bilingual exam will be administered to those who qualify.

Under general supervision, the incumbent will assist with high call volume , provide routine support to clients by linking them to internal and external resources, and act as a liaison between the client, County departments as assigned, and community groups and agencies; and perform other related work as required.

Work Schedule: Monday-Friday 8:00 am - 5:00 pm

Highly Desired Skills



*Excellent communication skills



*Typing skills of 40 WPM



*Call center experience



*Experience working with seniors and disabilities

Meet the Team!The County of Riverside's Office on Aging

Click Here to Learn More About the TAP Program

EXAMPLES OF ESSENTIAL DUTIES

• Determining potential or imminent risk to the health and safety of clients and/or youth residing in the household on previously assessed cases by social workers; provide assistance, answer questions, gather data from interviews with clients, physicians, public or private agencies, and/or other appropriate sources.

• Review case records to formulate basic service plans or participates with professional staff in the formulation of service plans; assist in the delivery of social service plans (e.g., resource referrals and training in work skills and parenting), and other case management related duties.

• Assist or complete on behalf of clients application forms for County program participation and/or in obtaining needed services (e.g., medical care, CalFresh, vouchers, restraining orders); advocate for clients in securing services, provide encouragement and support to clients in attaining, preserving, and following through on services.

• Assist clients in recognizing and correcting home, family, and social conditions contributing to problems; instruct clients on appropriate methods of home management, basic health, and nutrition needs; provide supportive counseling to clients.

• Assist clients in developing appropriate parenting skills, job skills and daily living skills; assist clients to resolve training barriers; teach age-appropriate responses to youth; support client's efforts in dealing with youth, including those with medical and/or emotional problems; interact with clients to gather data on progress in learning and performing basic skills.

• Act as liaison between professional staff and clients through clarifying instructions and providing information on basic social services, County programs, and available community resources; act as liaison between County departments and agencies, organizations, community groups and individuals.

• Assist clients in arranging for transportation to obtain County...