Customer Service Officer - DMEA

Customer Service Officer - DMEA

Job Description

Inbound Management:

• Work closely with relevant stakeholder to ensure deliveries take place on time.

• Tracking of shipments, arranging transportation, and updating relevant parties

• Ensure documentation are in place before shipment is submitted to customs.

 

• Monitor status of all outstanding (GIT) orders and follow up as necessary.

• Coordinate with KN agents/ Kenya Distributors for a smooth process of every import process.


* Monitor and coordinate import processing for our internal customers as well as external.

• Ensure all documentation meets imports compliance regulations.

• Arrange details of shipments with forwarders, carriers as necessary for exports.

• Weekly reporting to the relevant stakeholder report to ensure information remains current.

• Provide timely and accurate information to incoming requests from internal stakeholders.

• Coordinate with Customer Service, Warehousing, etc to ensure the smooth handling of inbound orders.

• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission, and values.

• Works well within a team environment.


* Supplying clearing instructions with Customs tariffed invoice to forwarders.



* Checking documentation against purchase orders, i.e., pricing, part numbers, etc.

TH according to the TH library.


* Following up with suppliers regarding back-orders and shortages

• File management (Filing)

• Attend to any queries from parties involved in effecting the freight movement

• Explain to the internal stakeholders, benefits, and implications of the various INCOTERMS

• Monitor documentation flow through internal departments; carriers; port authorities.

customs and depots and take appropriate action to ensure that all document requirements, deadlines, and priority specifications are adhered to.

Cost Control:


* Raising of service PO for additional cost if applicable.

•    Getting quotes from forwarders and checking pricing on forwarders' invoices

•     Monitoring freight percentages on all shipments

•     Checking invoices against purchase orders and processing costings on SAP


* Making sure that all cost is in accordance with what has been quoted for clients.

Independence:


* Carries out work activities independently, with a clear understanding of the desired direction and priorities based on the organization's vision and strategy.

•     Maintains good internal communications and contact with local and international colleagues.


* Ensure effective communication and information flow within the following stakeholder in the business.

(Supply chain /Marketing/Finance/Warehouse/Clearing Agent/Suppliers/Planning/Procurement

Required Competencies Specific Knowledge, Skills & Tools:


* Knowledge of Customs and Excise requirements for movement of goods.


*  Good a...