Sales and Service Manager

At EVRAZ, our strength starts with our people! As a team we collaborate to solve problems, contribute ideas and challenge each other to ensure growth and ultimately success for the business and our employees.

Job Description and Responsibilities

EVRAZ North America is seeking a driven Sales and Service Manager to join our team in Portland, Oregon.

The Sales and Service Manager is responsible for ensuring effective collaboration across departments to deliver high-quality customer service and operational efficiency.

This role focuses on coordinating with various teams to meet customer needs, managing service-related issues, and maintaining detailed oversight of sales and service processes.

Success in this position relies on a strong attention to detail, a service-oriented mindset, and the ability to align resources to support customer satisfaction with commercial and operational goals.



* Lead and support the inside sales team, setting goals, providing coaching, and driving performance


* Collaborate with production, operations, and technical teams to ensure seamless order fulfillment and customer service


* Manage customer service processes, addressing issues, tracking inquiries, and coordinating with internal teams for resolution


* Analyze data to support strategic decisions and enhance service delivery


* Oversee accurate reporting on sales activities, customer interactions, and service metrics.


* Support the credit department with managing customer accounts, credit lines, and collections


* Ensure consistent communication and coordination between sales and other departments to align objectives


* Investigate customer complaints/product performance and providing support to technical services regarding claims processing as necessary (view rejected material, offer recommendation for resolution)


* Monitor sales performance, identify areas for improvement, and drive continuous improvement initiatives

Requirements



* Bachelor’s degree or equivalent in Business, Marketing, or a related field


* Strong customer service orientation and interpersonal skills with the ability to collaborate effectively across departments.


* Solid understanding of flat product specifications, applications, and capabilities


* Valid motor vehicle operator's license and a clean driving record


* Proficiency in MS Office and familiarity with CRM and sales management tools

Our total compensation package includes amazing benefits!


* Competitive wages and bonus opportunities


* Family medical, dental, and prescription coverage at minimal employee cost


* Short and long term disability programs


* Competitive retirement plans


* Flexible Spending and Health Savings Accounts


* Employer-provided and Voluntary Life Insurance options


* Paid vacations and 10 paid holiday days per year


* Apprenticeship and career advancement within the company


* Tuition reimbursement


* We...