Growth Director - Connect Customer Service

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

Growth Director will spearhead the divisional growth initiatives.

A Leadership role responsible for planning and executing strategies that increase customer base and drive business growth.

Essential Duties & Responsibilities

• Deliver in-year revenue, Total Contract Value targets and exit pipeline requirements as agreed with the Divisional Managing Director and the Growth leadership team.

• Build an understanding of the market opportunities.

• Own and develop the portfolio of opportunities within the relevant Division.

• Ensure all Divisional Business Development team members have suitable targets and support to enable the delivery of the overall Division targets.

• To provide leadership to the team such that all business development employees understand and adopt the strategy and plans and are motivated to achieve their objectives.

• Develop and maintain effective working relationships with key stakeholders within the Division and ensure there is a "one team" approach to Business Development between the Division and Growth.

• Understand Maximus capabilities and assesses them against customer requirements / needs, identifying gaps and implementing strategies to address these.

• To contribute as a senior member of the Business Development & Division Management Teams in the formation of strategies and plans.

• To put in place business development strategies and plans, aligned to UK & Division strategies, which will achieve short, medium and long-term profitable growth targets.

• Work closely with the Marketing and Solutions team to evolve core propositions to meet the specific needs of the differing accounts / opportunities.

• Employs customer knowledge, market information, competitive intelligence, solution and commercial skills to develop winning customer proposals.

• Ensure robust Capture plans are in place for all qualified deals.

• Management of resources across the Business Development lifecycle and the application of robust qualification to drive up quality and win rates.

• Front strategic deals through the appropriate governance sessions.

• Identify resource requirements, forms and leads multi-disciplinary capture teams to pursue qualified opportunities.

• Develop a sustainable pipeline of business, formally captured and presented within the Customer Relationship Management software.

• Develop and maintain extensive relationships within the company, the customer community, and industry to better understand, identify, qualify, and...