Systems Analyst

The Systems Analyst is responsible for providing support to clients on function, usage, and operation of vendor-provided business software products as well as system integration solutions.

This position also recommends solutions after problem diagnosis, and may conduct data repair development.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and information technology systems.

Implements, revises, and sustains policies, procedures and programs.

Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.
2.

Problem Solving: Light supervision; works independently.

Periodic review of work by manager or senior coworker.

Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3.

Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4.

Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5.

For assigned applications responsible for application maintenance including system configuration, upgrades, version control, quality assurance and production support.
6.

Works with Information Technology staff, customers and vendors to effectively translate business requirements into technical solutions.
7.

Sets priorities and focuses on appropriate deliverables and maintains an awareness of overall departmental objectives.
8.

Develops practical, workable solutions and recommendations based on analysis and accurate definition of issues.

Analyzes and resolves system problems effectively, collaborating with customers, vendors and IT staff as needed.
9.

Collaborates on the definition of project scope and objectives.

May oversee completion of small projects or a phase of major project.
10.

Ensures the quality of Goodwill technical solutions though testing, root cause analysis, incorporation of audit trails, exception handling and appropriate security and controls.
11.

Conforms to formal departmental methodology standards, and actively participates in process improvement (lean) efforts as well as the development of best practices.
12.

Keeps technical base current and learns and maintains an expert understanding of 3rd party vendor provided software capabilities and functionality.
13.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Two years of college education or experience equivalency, and a minimum of...