Client Services Manager

Client Services Manager

Working across our 3 Leeds Extra Care Services (Seacroft, Tingley, Woodlesford)

Permanent, part time (18.75)

Salary £30,000 pa [£15,000 pro rata] and great benefits including Health Cash Plan  

On call shift payment of £14.30 per session 

 

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Deputy Care Manager (known internally as Client Services Manager) and lead our Reablement team to deliver person centred care and support and make it a Great Place To Work for our colleagues!

We support older people aged 55+ with varying care and support needs to live independently in their own home with peace of mind.

We offer high quality living in our 3 beautifully designed Extra Care Housing apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant, café, hair/beauty salon, cosy communal lounges with family area, activity room and picturesque landscaped gardens.

It’s a real hub within the local community.

Brilliant isn’t it!

Typical day as a Client Service Manager  


* Leading our team of reablement workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 


* You’ll coach your team and manage individual and team performance  


* You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK

You have  


* Great people skills, ability to communicate and understand where people are in their life


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  


* Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others


* Experience of delivering support in a housing or care environment  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements.

To us were not just a team we’re a ‘work family’.

You’ll be reporting to Melissa our Registered Manager, working alongside our Care and S...