Analyst, Global Social Media Support

Description

Kenvue is currently recruiting for:

Analyst, Global Social Media Support

The Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care.

This role will also support other systems and processes that enable Consumer Care global and regional operations.

This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is based in Cape Town (South Africa).

Who We Are

At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

What You Will Do

The Analyst, Global Social Media Support is responsible for coordinating the day-to-day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels.

This will be done across systems (i.e., Sprinklr, etc.) and include:

1.

supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems,

2.

supporting the implementation and maintenance of the systems and processes that enable social media management,

3.

executing tasks related to global and regional projects,

4.

building subject matter expertise of social media systems and processes.

This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences.

The goal of this position is to ensure the day-to-day Social Media Management work is delivered on-time and with quality.

Key Responsibilities

• Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered in the development of robust change management plans.

• Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.

• Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.

• Support the optimization of processes around the world, driving toward harmonized ways of working and...