Control Manager - Global Customer Platform - Vice President

Job Description

As the first line of defense for JPMorgan Chase & Co.

(JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk.

While effectively managing risk, we meet our commitments to our clients to keep their money safe and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing landscape.

As a Control Manager Vice President supporting the Global Customer Platform (GCP) Product, the firmwide system of record for customer data, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment.

Additionally, you will assist in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

In this role, you will lead a team of Control Managers to partner across business and technology organizations to help develop the control framework for the target state customer platform and provide ongoing support for the existing three large-scale legacy data and middleware platforms.

Job Responsibilities:


* Develop, enhance, and monitor the risk and control framework


* Enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across the line of business(es)


* Advise and influence senior leaders / business and technology executives on key decisions and major risk and control initiatives


* Perform walkthroughs and assist critical lines of business with process mapping and risk identification, designing the controls framework and testing the controls


* Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment


* Ongoing monitoring and assessment of operational risk and control environment


* Perform issue/action plan workflow end-to-end, including root cause analysis and working with your business and impacted stakeholders to develop them and to validate the remediation


* Identify and monitor metrics to inform on the health of the operational risk and control environment


* Develop enhanced reporting for controls through use of automation, if required


* Identify, assess, advise, and drive strategic solutions to increase efficiency and create a more resilient operating environment


* Collaborate with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk)

Required Qualifications, Skills and Capabilities:


* Bachelor's degree or equivalent experience required


* 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance


* Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
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