Executive Meeting Manager-The Ben, Autograph Collection Hotel

Job Title: Executive Meeting Manager
Department: Sales
Reports To: Director of Sales

Job Summary:
Develop and foster Group and Catering business for the hotel through both proactive and reactive sales efforts.

The Executive Meeting Manager is responsible for providing exceptional customer service to both internal partners and external clients.

The role involves managing relationships to secure repeat and referral business, finding new opportunities, and serving as a liaison between customers, the Sales team, and the Event Management team.

Key Responsibilities:


* Customer Service Excellence:
Provide the highest levels of customer service to internal partners and external clients at all times.

Ensure a successful experience for event planners and attendees, aiming to secure both repeat and referral business.


* Effective Communication:
Respond quickly, professionally, and efficiently to all internal and external inquiries.

Deliver clear and concise communication that reflects Concord Hospitality’s standards across all channels.


* Time Management & Planning:
Demonstrate excellent time management, self-motivation, and organizational skills with a keen focus on details.

Efficiently monitor and manage all aspects of pre-event, event, and post-event details, including room blocks, meeting spaces, concessions, group history, reports, contract clauses, group resumes, event orders (BEOs), billing details, and other integral aspects of group events.


* Event Management:
Track, detail, and communicate all aspects of assigned events to ensure successful execution.

Be proactive in understanding event needs and in organizing every detail, from room blocks to post-event billing.


* Hotel Product Knowledge:
Gain knowledge of the hotel’s food and beverage offerings, pricing, and event spaces.

Understand audiovisual needs and any other relevant event-related details to ensure client satisfaction.


* Business Development:
Effectively maintain assigned accounts and develop new business opportunities for the hotel through proactive outreach and relationship building.


* Revenue Forecasting:
Work closely with internal and external partners to accurately forecast group room and food & beverage revenues.

Understand strategies that will maximize released space, room usage, and overall hotel revenue.


* Sales Tools & Processes:
Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and conceptual sales strategies (e.g., Marketing Plan, rates, goals) to efficiently meet individual and team objectives.


* Client Engagement:
Attend customer functions as needed, such as site visits, tastings, pre- and post-event planning meetings, and other networking events to enhance client relationships.


* Internal Collaboration:
Actively participate in internal meetings, conference calls, reporting, and planning sessions.

Prepare for client-focused meetings ...