Service Advisor

Overview

Florida Detroit Diesel Allison is searching for a Service Advisor in Miami, FL.

Position Summary

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.

Oversee departmental service assignments.

Responsibilities



* Serve as primary point of contact for all customers from initiation through completion of the service job.


* Communicate status of service job to customer, including description, status, and cost of work being performed.


* Assign service jobs to Technicians and oversee job progress to completion.


* Ensure all required parts and supplies are available to Technicians in order to complete service job.


* Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.


* Ensure quality control of complete process.


* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

High School Graduate or General Education Degree (GED) and/or three to seven years related e xperience.


* Ability to utilize the available time to organize and complete work within given deadlines.


* Ability to communicate in writing clearly and concisely.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.

SKILLS & ABILITIES

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Prior experience with JD Edwards / Oracle service system preferred.

Other Requirements

Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.

Prior supervisory experience preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.