Laboratory Administrative Assistant
Job Description
IntelliSource is looking to hire a Laboratory Administrative Assistant.
In this role, the candidate will coordinate service deliveries to the customer.
Act, in collaboration with staff, as an interface between our partner, the customer, and 3 rd party service providers.
Based on business needs the Laboratory Administrative Assistant may be asked to manage scheduled services, as well as unanticipated service events.
Hybrid, 3 days onsite with flexibility (Onsite in Skillman NJ- occasional travel to Fort Washington PA required)
Schedule: M-F 8-5/flexible 40 hrs
Laboratory Administrative Assistant - Responsibilities:
* Providing administrative support to our partners' customers.
* Strong communication and customer service skills required for day-to-day interactions with customers.
* Scheduling service with vendors dependent on predetermined service cycles, which range 30-60-90 in advance.
* Creating service orders for repairs of damaged and/or malfunctioning instrumentation.
* Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.
* Managing the initial assessment of needed repairs and/or triage.
* Routing to proper repair channel (direct repair and/or 3rd party service provider).
* Escorting and monitoring service providers while on customer site.
* Collecting service reports from third party service providers at the end of each service event.
* Updating all appropriate call management systems and documentation in a timely and accurate manner.
* Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.
* Managing the repair process to completion, including any escalations.
* Manages customer feedback and communication.
Laboratory Administrative Assistant - Job Requirements:
* This position is not eligible for immigration sponsorship
* Customer Service experience
* Excellent communication skills
* Ability to effectively plan and prioritize activities
* Microsoft Office proficiency
* Data entry (CMMS, SAP, Excel, Smartsheet, etc.)
* Demonstrated capability to work in a fast pace environment
* Familiarity with the pharmaceutical industry is preferred
Ready to Take the Next Step? Does this sound like a career for you? We want to hear from you! Apply now and let's ignite the possibilities together.
ABOUT INTELLISOURCE:
Innovative outsourcing + proven execution.
Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.
WE ARE INTELLISOURCE
At IntelliSource, you will always be learning and improving in our consistent...
- Rate: 24
- Location: Bridgewater, US-NJ
- Type: Permanent
- Industry: Finance
- Recruiter: Intellisource
- Contact: Not Specified
- Email: to view click here
- Reference: 520561879
- Posted: 2024-09-28 08:31:54 -
- View all Jobs from Intellisource
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