Customer Experience Business Partner-Industrial Automation
The Customer Experience Business Partner will play a pivotal role in enhancing customer satisfaction and quality processes within our technology-driven environment.
This role requires a dynamic individual who can proactively engage with customers, solve problems before they arise, and influence business strategy at the Vice President level by becoming a trusted advisor and earning a seat at the table.
Primary focus will be on our Industrial Automation Business.
What will you do?
* Proactive Customer Engagement:
* Engage with customers proactively to understand their needs and anticipate potential issues.
* Develop and implement strategies to prevent problems before they arise.
* Foster strong relationships with key customers to ensure long-term satisfaction and loyalty.
* Conduct regular check-ins and surveys to gather proactive feedback.
* Identify and address potential pain points in the customer journey before they escalate.
Strategic Influence:
* Become a trusted advisor to senior leadership, earning a seat at the table for strategic discussions.
* Collaborate with the Vice President of Customer Experience to shape and influence business strategy.
* Advocate for customer-centric approaches in business decisions and initiatives.
* Provide insights and recommendations based on customer feedback and market trends.
* Participate in strategic planning sessions and contribute to the development of long-term goals.
* Promote psychological safety within the organization to create a culture of innovation and open communication.
Customer Satisfaction & Quality Processes:
* Implement and manage customer satisfaction metrics and quality assurance processes.
* Reactively address and resolve customer issues, ensuring a high level of customer satisfaction.
* Analyze customer feedback and data to identify trends and areas for improvement.
* Develop and execute action plans to enhance customer experience based on feedback.
Cross-Functional Collaboration:
* Work closely with product development, marketing, and sales teams to ensure customer needs are met.
* Facilitate communication and collaboration between departments to enhance the overall customer experience.
* Lead cross-functional projects aimed at improving customer satisfaction and quality.
Performance Monitoring:
* Monitor and report on key performance indicators (KPIs) related to customer experience.
* Conduct regular reviews of customer satisfaction metrics and quality assurance processes.
* Identify and implement improvements to enhance performance and achieve targets.
What skills and capabilities will make you successful?
* Customer-Centric Mindset
* Strategic Thinking
* Turning Strategy into Operational Execution
* Problem-Solving
* Intellectual Curiosity
* Quality risk management
* Leadership
* Building Organizational Trust and Psy...
- Rate: Not Specified
- Location: Raleigh, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: Schneider Electric
- Contact: Not Specified
- Email: to view click here
- Reference: 78075-en-us-1
- Posted: 2024-09-28 08:28:15 -
- View all Jobs from Schneider Electric
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