Transactions Manager III - Vice President of Court Orders and Levies (COAL)

You have at least 8 years management and leadership experience with prior experience in Loss Mitigation, Risk, or Controls.

You additionally are seeking your next career growth opportunity - this is the team for you.

As a Transactions Manager III - Vice President of Court Orders and Levies (COAL) within the Legal Response Operations team at JPMorganChase, you will be responsible for Court Orders and Levies (COAL) within Legal Response Operations (LRO), an operations processing within Legal Response Operations.

You will receive and respond to external requests for information and take action to fulfill asset-based orders that are legally served on JPMorganChase to collect on a debt or money judgement.

COAL functions as a corporate-wide domestic partner for these orders and you will work closely with JPMorganChase Legal groups on many of the matters that are handled.

COAL completes over 700,000 legal responses annually and operates in San Antonio, Texas; Westerville, Ohio; Manila, Philippines and Bengaluru, India.

Job Responsibilities


* Lead a multi-site operations team consisting of more than 200 employees


* Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications


* Understand gaps in data and work with external teams to onboard new data points that will enable fully-automated reporting solutions


* Champion new initiatives and continuous improvement ideas; work effectively with business partners to design, introduce or re-engineer existing processes


* Demonstrate exceptional people leadership skills by setting and communicating goals, measuring accomplishments and holding people accountable


* Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified


* Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals


* Develop and guide a culture of talent development to meet business objectives and strategy


* Identify and monitor daily work volumes to identify staff requirements, capacity planning and budget forecasts

Required Qualifications, Capabilities, and Skills


* Minimum of 8 years management and leadership experience


* 5+ years industry experience, preferably leading a large multi-function operations team in financial services


* Prior experience in Loss Mitigation, Risk, or Controls is highly desirable


* Strategic thinking and passion for execution of business strategy while employing enthusiasm for continuous improvement


* A strong analytical and financial acumen


* Adept at using data to inform business decisions


* Ability to work collaboratively and establish meaningful relationships to achieve common goals


* Excellent and proven problem-solving skills; ability to decompose lar...