Health Risk Solutions (HRS) Scheduler - Cigna

The HRS Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers.

The HRS Scheduler should be comfortable making 200+ outbound calls a day and working in an independent environment.

You will also work with insurance portals and verify eligibility of members before scheduling.

Candidates for this role must be either a current employee or contractor with The Cigna Group, Evernorth Health Services or one of their subsidiaries.

Ideal candidate will have a combination of:


* High School Diploma or equivalent



* 2+ years of inbound and/or outbound call center/customer service experience


* Scheduling experience highly preferred


* Ability to demonstrate positive customer service behaviors


* Ability to convey information to customers in a warm, clear, concise manner


* 1+ year direct sales experience, over the phone, preferred


* 1+ year of experience in health care related work, sales preferred


* Experience with insurance verification portals and electronic medical records, preferred


* Ability to type 50 WPM, preferred


* Ability to multi-task, prioritize, and manage time effectively


* Excellent verbal and written communication skills


* "Self-starter" attitude


* Bilingual (Spanish), preferred

Duties and Responsibilities:


* Place 200+ outbound calls to potential patients daily


* Take inbound calls daily from members returning the original call


* "Sell" the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit


* Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments


* Act as the primary point of contact with assigned providers; updating with scheduled patients.


* Develop a map to track location of potential patients and scheduled appointments.

Schedulers must use maps and the list of leads to decide where their provider will travel


* Access various insurance portals to verify members before outreach.

Learn about each insurance portal and find eligible members


* Respond to emails from providers, schedulers, and upper management in a timely manner


* Become familiar with the scheduling software and effectively schedule appointments for appointed providers, update patient demographics, and document calls made to members


* Meet departmental goals and achieve compliance targets

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want y...