Program Management Advisor - Express Scripts - Hybrid

Job Purpose

The Centene PMO team is a group of program management support professionals responsible for successfully managing and delivering strategic projects while driving client/customer focused problem resolution and influencing/leading process improvement.

As a Program Management Advisor on Centene PMO Team, you are responsible for end-to-end management of project delivery with strong emphasis on project management, process and product knowledge and internal and external communications.

This role is involved in all aspects of program management on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client.

The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients.

The role exists within a fast-paced and dynamic team of highly supportive program management and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex projects on time and support Centene without issue in order to best position our clients, their members and those who support them for success.

Essential Responsibilities

• Lead or co-lead implementation of new Centene Initiatives, including project plan management and status reporting, intent gathering, and overall client relationship management.

The role is client facing.

• Review of Benefit Master Grids to coordinate benefit updates across multiple teams for timely delivery

• Track Performance Guarantees around timely set up of benefits

• Support Centene with day-to-day initiatives, escalations, issue resolution and program management, and development and maintenance of weekly program status reports.

• Work directly with clients, Account Team, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction.

• Communicate status and risk to appropriate client and Express Scripts leadership.

• Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects.

• Demonstrate Cigna values - including teamwork and enterprise mindset - to support a high-performance culture.

• Work with team leadership to identify opportunities for process improvement within the tools and the processes we use, including those coordinated with our internal partners.

Skills and Attributes For Success

• Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously

• Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients

• Ability to work effectively in a dynamic team-based environment,...