Clinical Care Management - Operations Senior Advisor - Evernorth

Clinical Care Management - Operations Senior Advisor

The job profile for this position is Operations Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

Role Description:

This position reports into the Cigna Clinical Care Management organization.

Incumbent will be responsible for the department's management process, producing Operational Dashboards, and partnering with clinical leaders to improve processes to meet metric targets.

In addition, the incumbent will provide leadership visibility into the health of the department's project portfolio, along with highlighting and mitigating risks.

This role requires program management expertise, both to lead projects individually, as well as guide junior team members.

Projects often involve developing new clinical solutions to improve the affordability and quality of care.

The incumbent should have health care industry experience, although a clinical background is not needed.

The incumbent should be comfortable tackling ambiguous challenges, developing solutions from concept to implementation, and working effectively with matrixed partners.

Responsibilities:


* Strategic Planning:
+ Develop subject matter expertise related to aligned program(s) and understanding of internal/external landscape, strategy and business objectives
+ Gather, analyze and synthesize key insights/research (e.g., data, industry, market, key stakeholder, operational)
+ Provide counsel and advice to top management on strategy and multi-year roadmap development
+ Support the enterprise portfolio submission processes



* Management Process:
+ Utilize established program and project management methodologies and best practices for effective governance, meeting preparation and management, execution, and monitoring results
+ Establish, support and iterate on governance structure, meeting cadences, and communication strategy to align with and inform key stakeholders on assigned programs and initiatives
+ Manage intake and prioritization of actions to support program goals
+ Ensure that program-level success metrics/KPIs/scorecards are established and measured
+ Create, enhance and maintain playbooks and repeatable framework(s)
+ Ensure creation of and maintenance of sharepoint(s) /information management



* Execution:
+ Collaborate with enterprise partners in the design and development of new solutions, enhancements and process improvements; go-to person for the most complex program management assignments
+ Ensure appropriate actions are taken to effectively implement initiatives; may serve as project manager to lead initiatives and/or provide project management oversight and partnership as business/program lead
+ Effectively prepare for and facilitate various governance meetings, project status/communication meetings and work sessions.
+ Develop/utilize best prac...