Quality Control Director - National Accounts (Coeur d'Alene)
POSITION SUMMARY
The Quality Control Director – National Accounts position is responsible for ensuring that our products meet the highest standards of quality and that our national accounts receive exceptional customer service.
This role requires a strong background in quality control and customer service within the lumber industry, with a commitment to maintaining and improving our standards and relationships.
KEY RESPONSIBILITIES
Responsibilities include but are not limited to the following:
1.
Quality Control:
+ Conduct regular inspections of lumber products to ensure they meet specified quality standards.
+ Document and report any defects or non-conformities found during inspections.
+ Collaborate with production teams to address quality issues and implement corrective actions.
+ Maintain detailed records of quality control checks and processes.
+ Develop and update quality control procedures and protocols as needed.
+ Stay updated on customer standards and specifications to ensure compliance.
2.
Customer Service:
+ Serve as the quality control contact for national accounts, addressing inquiries and resolving issues promptly and professionally.
+ Provide detailed product information and technical support to customers and mills.
+ Handle customer complaints and returns, ensuring swift and satisfactory resolution.
+ Build and maintain strong relationships with key accounts to ensure long-term satisfaction and loyalty.
+ Collect and analyze customer feedback to identify areas for improvement in products and services.
3.
Collaboration and Communication:
+ Work closely with the sales, production, and logistics teams to ensure standardized consistency and customer satisfaction.
+ Communicate effectively with internal and external stakeholders to align quality and service goals.
+ Participate in regular meetings to discuss quality control and customer service performance, providing insights and recommendations.
4.
Reporting and Documentation:
+ Prepare regular reports on quality control findings, customer service activities, and key performance indicators (KPIs).
+ Maintain accurate and up-to-date records of customer interactions and quality control activities.
+ Promote the Company’s Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect.
+ Other duties as assigned.
REQUIRED QUALIFICATIONS
* Bachelor's degree in a related field.
In lieu of degree, a minimum of 5 years of relevant industry experience is required.
* Proven experience in quality control and customer service, preferably in the lumber industry.
* Strong understanding of lumber production processes and quality standards.
* Excellent communi...
- Rate: Not Specified
- Location: Coeur d Alene, US-ID
- Type: Permanent
- Industry: Management
- Recruiter: Idaho Forest Group
- Contact: Not Specified
- Email: to view click here
- Reference: QUALI002311
- Posted: 2024-09-19 08:39:28 -
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