Operations Manager (39-49k)

We are hiring an Operations Manager!

Responsibilities:

·       Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

·       Analyzes service issues and identify trends.

·       Successfully works with department heads to ensure proper processes are being met.

·       Communicates effectively any rising concerns to General Manager to keep property headed in positive direction.

·       Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

·       Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

·       Monitors Rooms operations sales performance against budget.

·       Reviews reports and financial statements to determine Rooms operations performance against budget.

·       Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

·       Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

·       Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

·       Develops systems to enable associates to understand guest satisfaction results.

·       Communicates a clear and consistent message regarding departmental goals to produce desired results.

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

·       Responds to and handles guest problems and complaints.

·       Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

·       Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

·       Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

·       Ensures associates are treated fairly and equitably.

·       Oversees and ensures funds controls are appropriately being collected and dropped in accordance with company policy.

·       Ensures that regular, ongoing communication is happening in Rooms when overseeing that area (e.g., pre-shift briefings, staff meetings).

·       Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

·       Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

·       Sets goals and expectations for dire...