PUBLIC SAFETY DISPATCHER

*PUBLIC SAFETY DISPATCHER

*

Lake Havasu City, AZ

Closing Date: Open Till Filled

Job Title: PUBLIC SAFETY DISPATCHER - OTF25-99

Public Safety Dispatcher/Trainee Rate: $22.15/Hourly
Public Safety Dispatcher Hiring Range: $24.61-$35.94/Hourly; DOQ

FLSA Status: Non-Exempt

Grade: GN13

Department - Police Department/Dispatch Center

THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST FOR ANTICIPATED OPENINGS.

APPLICATION REVIEW WILL BE CONDUCTED AS NECESSARY.

HIRING INCENTIVE:
Certification Pay of $500 upon successful completion of obtaining Emergency Medical Dispatch (EMD), APCO Telecommunicator Level 1, and Arizona Criminal Justice Information Systems (ACJIS).

JOB DESCRIPTION:

Performs intermediate skilled human support work performing emergency and non-emergency dispatching communication services in support of the City public services by receiving, prioritizing and dispatching appropriate personnel to service request calls, conducting quality assurance reviews, resolving problems and complaints, and maintaining files and records, and related work as apparent or assigned.

Work is performed under the limited supervision of the Public Safety Dispatcher Supervisor.

The ideal candidate will possess strong customer service skills, will be trustworthy, organized, reliable and self-motivated.

They must be a team player with the ability to multitask, accept direction well, and be flexible.

They should be able to create and maintain a respectful and collaborative working environment as well as develop and maintain effective working relationships with supervisors and co-workers.

They must also be able to work well in stressful situations while effectively communicating with the public and coworkers.

MINIMUM QUALIFICATIONS:

High School diploma or GED and minimal experience in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience.

SPECIAL REQUIREMENTS:

Ability to pass an extensive background investigation.

Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level at hire.

Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) at hire.

Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training.

National Incident Management Systems (NIMS) training based on assignment.

Must meet and maintain all training and education requirements for the position.

Valid Arizona Driver License of appropriate class.

SPECIAL NOTE:

Employees are considered "Trainee" until ACJIS Level A, APCO, Telecommunicator Level I, and Emergency Medical Dispatching (EMD) certifications are received.

Requires non-standard or rotating shiftwork; subject to days, nights, weekends, holidays and c...