Senior or Lead IT Support Specialist

Southwest Power Pool (SPP) is about more than power.

We’re about the power of relationships.

Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory.

We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:


* Competitive pay with bonus opportunities


* Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance


* Relocation assistance


* Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed


* Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

 Join our dynamic IT Support Services Team!

The IT Support Services is a cornerstone team at Southwest Power Pool (SPP).

We pride ourselves on our dynamic interaction across the company, from the executive suite to our contract employees.

As part of our team, you will have the opportunity to engage in diverse technical activities and make a significant impact on the entire SPP community.

Your Role:

As our IT Support Specialist, your role will involve a broad range of responsibilities, from serving as an escalation point for complex issues to assisting with various operational tasks.

You will play a crucial role in ensuring the effective support, maintenance, and administration of SPP’s computing resources.

The ideal candidate will be an experienced IT professional with a strong ability to communicate and collaborate across all levels of the organization.

If you are a proactive IT professional with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply for the IT Support Specialist position at Southwest Power Pool.

To be successful as the Senior or Lead IT Support Specialist, we're looking for: 


* Bachelor’s degree in an Information Technology related field, or equivalent experience


* Lead: Minimum of ten (10) years Information Technology support experience is required


* Senior: Minimum of eight (8) years Information Technology support experience is required


* Four (4) plus years of experience in Provisioning, De-Provisioning access


* Advanced knowledge of Microsoft computer operating systems and applications
+ Microsoft Server Operating Systems and Microsoft Workstation Operating Systems
+ Microsoft Office 365 Products


* Advanced knowledge of ho...