Program Manager- Crisis Program

Job Summary
Trilogy has received funding from the State of Illinois to develop and implement a mobile crisis response program due to the recognition that mental health crises are not currently addressed in the most effective, safe, and trauma-informed way.

 Trilogy will be providing mobile crisis outreach services to community members in Rogers Park, Edgewater, Andersonville, Skokie, Evanston, and Uptown areas.

The Program Manager will provide clinical, administrative, and operational oversight of the Alternative Crisis Response Program.

They will provide direct supervision to Team Leaders and support them in managing employee workflow to ensure adequate coverage is maintained.

The Program Manager will create systems for data collection and reporting to funding bodies and for program evaluation.

They will build and maintain partnerships, and market Trilogy programs to hospitals and other organizations.

The Program Manager will assist with the development of program manuals, systems, and policies.

They will report on capacity, service needs, and trends to leadership.

The Program Manager will provide and ensure the team provides strengths-based, person-centered, and trauma-informed assessments and services to community members in crisis.

Essential Responsibilities
• Oversee and assist with the development and implementation of the Alternative Crisis Response Team.
• Develop program policies, systems, and norms in conjunction with the clinical leadership.
• Partner with clinical leadership to hire employees that will support and execute program initiatives and deliverables.
• Provide effective supervision and coaching to all assigned employees.

Assist in training new employees to provide quality services to clients.

Ensure continued education and training for employees to strengthen services provided and facilitate employee improvement.
• Monitor and adjust employee schedules accordingly to ensure enough clinical time is scheduled to meet direct service requirements and provide adequate shift coverage.
• Ensure employees review organizational policies and procedures; and understand duties, projects, and priorities of the department.
• Ensure completion of program reporting requirements, track and report on agency spending for specialized grant services, and attend meetings by grant funders.
• Develop, review, and revise program manuals as needed.
• Perform other related duties and/or projects as assigned.
• Provide on-call coverage as assigned and needed.

The Program Manager will need to be available for clinical consultation (available to answer employee’s questions and provide clinical advice over the phone).

The Program Manager will answer the Crisis Line, or respond to clients in the field, if no other coverage is available.

Qualifications
• Must have a) received or be willing to receive the COVID-19 vaccination by the date of hire or b) submitted and received approval of a religious or medical exemption, prior to...