Air Freight Agent

Job Title:  Airfreight Specialist
Job Location: MKE – Cudahy, Wisconsin (Milwaukee)

 

As an Airfreight Specialist you will be responsible for the movement of our customer’s air shipments.  You will coordinate and be the main point of contact for our airfreight shipments from initial customer contact to final destination.

Key Responsibilities:



* Coordinate and ensure timely bookings with airline on customer behalf 


* Prepares export documentation, including entry into computer operations program, in accordance to country requirements 


* Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer 


* Compliant filing of AES (automated export system) with US customs  


* Responsible for timely completion of export documents and coordinate with both customer,  warehouse, airlines, gateway operations, and dispatch for timely movement of cargo 


* Keep communication open with customer and overseas offices in regards to shipment movement 


* Follow up with airline to keep track of departure information and updates 


* Responsible for accounting (costs vs revenue) on the shipment 


* Audit charges for accuracy prior to sending to accounting for payment 


* Confirm payment responsibility (depending on terms) and audit credit status if needed 


* Ensure customer profiles are accurate and updated 


* Meet all Key Performance Indicators (KPI’s) assigned for operations and customer service 


* Follow all best practices set by corporate 


* Perform additional duties as assigned

Focus 



* Work as a team on department issues


* Receive training/support


* Meet/exceed expectations


* Support on cargo movement/pricing


* Receive leadership/guidance/support

Skills / Requirements:



* Exceptional customer service skills


* Detail oriented and strong follow-up skills


* Proficient with Microsoft office (Word, Excel, Outlook)


* Air freight industry experience preferred


* Cargo Wise systems knowledge is a plus

Benefits: (All non-union employees)


* Total Compensation Package: We offer a competitive base salary.


* 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.


* Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.


* Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.


* Vision: Optional coverage for eye exams, frames, and contact lenses.


* Dental: Optional coverage for preventative, major, and basic dental services.


* Holiday / Paid Time Off: The company provides paid time off for 7 ma...