Patient Access Representative

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
Registration

All Locations:
East Boston

Position Summary:

The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.

Primarily performs all patient access related activities for the health center in support of the delivery of patient care.

This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information.

The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within.

This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.

Essential Duties & Responsibilities


* Interacts with patients and other staff with courtesy, concern, respect, and sensitivity.  Demonstrates superior customer services by introducing themselves to all internal and external customers.


* Identifies and accurately verifies patient demographic, insurance, and account information at the time of the patient’s visit.

Edits patient demographic, insurance, and account information as needed.


* Maintains patient confidentiality at all times.  Only access patient medical records pertaining to job function.


* Observe patients as they present to registration and alert clinical staff of anyone needing immediate attention.  Follows departmental guidelines for emergency situations.  Upon direction from the clinical staff calls 911 or arranges for ambulance transport in a timely manner. 


* Daily completion of insurance verification process for all patients according to department policies and procedures for role currently working in.  This includes adding tracking numbers for all NON-RTE verifications


* Manages work queue on a daily basis.  Corrects accounts that are dropped due to a front end error at the end of each...