Trainer I

Description & Requirements

MAXIMUS is currently looking for a Limited Services Trainer to join our team.

The Trainer is responsible for delivering contact center training within the project.

The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management.

This position is highly visible to the client, The Centers for Disease Control and Prevention.

Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.

This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.

Minimum Requirements:

- Bachelor's degree or appropriate combination of education and two (2) to five (5) years of customer service, leadership, and training experience required

- Two (2) years of progressively responsible production/call center experience preferred.

- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery desired

- High level of initiative and enthusiasm about training and employee development

- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence

- Professional demeanor and attitude

- Project management, leadership, problem solving and organizational skills desired

- Facilitation, presentation and public speaking skills

- Adapts well to frequent change

- Ability to work independently

- PC Proficiency, especially MS products (Word, Excel, Project, PowerPoint, & Access)



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*This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)

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Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).

- Private work area and adequate power source.

- Video calls may be requested on occasion.

Proper background and ...