IT Site Support Specialist

The Site Support Specialist engages with the local site business users to understand their IT needs and challenges and makes every effort to provide the needed technical support to enable users to perform their day-to-day business activities.

This position will be responsible for the planning, implementing, monitoring and supporting computing, Storage, networking and telecommunications infrastructure for one or more A&D sites.

Primary Duties & Responsibilities


* Administer, maintain, monitor and support all IT systems & equipment including desktops/laptops, servers, manufacturing computers, network and Telecom and other peripheral IT devices.


* Provision new IT infrastructure as needed to support local business needs.


* Perform operational system administration services including user accounts management, backup operations and monitoring.


* Provide desktop support services including PC/laptop setup, configuration, and troubleshooting for both office users and manufacturing equipment systems.


* Lead, or participate in, local/division system implementation projects and introduction of new technologies.


* Manage SOX & DFAR compliance activities at the local sites and ensure compliance to Coherent IT policies and procedures.


* Collaborate with other members of division/corporate IT team on new solution implementation and support of IT systems and services

Education & Experience


* AA Degree with an emphasis in Computer Technology or Certification from a college or computer Technical Trade School.


* Prefer BA in Information Systems


* Must be able to obtain and maintain a secret clearance

Skills


* Minimum of 8 years of experience in the Information Technology field.


* Extensive hands-on experience in installing, configuring, maintenance and troubleshooting wide variety of Software and Hardware equipment including but not limited to network, telecom, desktops/laptops equipment, manufacturing equipment and peripheral devices.


* Experience supporting a variety of computer-based systems & equipment used in the manufacturing environment.


* Administration & Operation of local network infrastructure and associated servers.


* Extensive experience with Microsoft Technologies and solutions preferred


* Experience with one or more cloud providers (AWS, Azure, GCP, etc.) is a plus


* Proficient with IT technologies including networking, telecommunication, servers, security and applications


* Knowledge of Windows desktops/workstations, Windows Server Operating Systems, Cisco networking, telecommunications tools and Network Management Systems


* Excellent Customer Service Skills


* Knowledge of CMMC, SOX & DFAR compliance


* Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.


* Ability to handle multiple priorities involving external and internal priorities.


* Able to work independently un...