Customer Success Associate
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!
The Role: Customer Success Associate
Overview:
The Customer Success Associate's role is viewed as a customer trusted advisor that drives adaptation and expansion of SaaS solutions.
The position also drives ARR for the following products: IT Expert, SmartConnnect, Network Management Cards, PowerChute Network Cards.
What will you do?
* Conducting welcome calls with newly signed customers.
* Onboarding & adoption of SaaS solutions.
* Understand and document the customer's primary challenges, goals, and definitions of success.
* Deliver basic training, configuration assistance, and best practices for purchased solutions.
* Coordinate with partners and relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer).
* Perform implementation and configuration services.
* Handling basic technical and non-technical issues directly in collaboration with our customers and/or partners.
* Advocating client needs back to our internal support, product, engineering, and sales teams.
* Building relationships with customers and partners via phone and email.
* Identifying customer advocates for marketing participation
Qualifications
Who would be successful?
* Candidate must possess a Bachelor's Degree.
* 2-3 years' experience in SW solution selling and consulting.
* Experience with customer onboarding and retention.
* Experience with subscription based services is a plus.
* Understanding of SaaS ARR, Revenue/Account Churn is desired.
* Collaboration with internal teams.
* Good customer relationship building skills.
* Experience with Salesforce/bFO, Oracle application, & MS Office Excel spreadsheets.
* Proficiency in written and spoken English.
* Solid communication and interpersonal skills.
* Experience in EcoStruxure IT Expert is a plus.
What's in it for me?
* •Global family leave
* Comprehensive medical coverage for employee and dependents
* Worldwide Employee Stock Ownership
* Flexible work arrangement
* On-site gym
Why us?
Schneider Electric is leading the digital transformation of energy management and automation.
Our technologies enable the world to use energy in a safe, efficient and sustainable manner.
We strive to promote a global economy that is both ecologically viable and highly productive.
* €36bn global revenue
* 150 000+ employees in 100+ countries
* 45% of revenue from IoT
* 5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us.
...
- Rate: Not Specified
- Location: Cavite, PH-CAV
- Type: Permanent
- Industry: Finance
- Recruiter: Schneider Electric
- Contact: Not Specified
- Email: to view click here
- Reference: 0091KS-en-us
- Posted: 2024-08-17 08:54:40 -
- View all Jobs from Schneider Electric
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