Senior Systems Service Engineer

What will you do?


* Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.


* Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.


* Prepare upgrade plans for the customer's systems.


* Provide field Beta testing in region and provides feedback as required


* Follow all technical procedures and tools for Global Service


* Provide technical review of orders for clients and any other proposals that are requested to perform.


* Analyze technical risk of expansion projects and upgrades


* Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds


* Provide technical assistance to meet required company objectives of quality and customer satisfaction.


* Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.


* Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.


* Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.


* Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.


* Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.


* Perform system testing, factory acceptance testing (FAT) and develop test documents


* Document preparation and obtain customer's approval per document specification and schedule


* Coordinate with factory for product related issues and resolve.


* Respond to field technical questions and enquiries from customers in a timely manner.


* Refer customer requests to company specialists (consultants) as required.


* Assist sales personnel with resolution of customer responses.


* Attend bid review meetings as required by sales staff and management.


* Site start up and commissioning systems


* Work in a team environment in leadership position as well as a contributing member


* Work with GCS (Global Support Center) team as required.

Please note this role is not approved for visa sponsorship.

What qualifications will make you successful?


* A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control.

Military experience is also good.


* At least 2 to 5 years of related experience, including industry knowledge.


* Specific knowledge of Foxboro DCS, Triconex, Modicon PLC's & Wonderware systems.


* Knowledge should include ability to install hardware and software, perform configuration, and trouble shoot Hardware and software issues.


* Familiar with the products a...