Sr. Manager of Parts Sales

How You Will Make an Impact:

The General Manager of Part Sales drives the sales of parts with the goal of increasing volume, customer base, and profitability YOY.

Leads and directs the Assistant Parts Managers and all PSC's (Parts Sales Coordinators) on sales (inbound & outbound).

Collaborates with the Parts Business Analysis on continuous improvement in inventory management, parts availability, fill rate and part pricing.

Develops tools using existing JDE processes to improve Customer satisfaction thru, management of parts, stock levels and available inventory.

KEY RESPONSIBILITIES:


* Develop operating metrics (KPI'S) to define the expectations of the PSC'S.


* Weekly meetings with all PSC'S to review performance targets.

Shortfalls to targets require actions to recover.


* Lead parts growth for all facilities by measuring performance, analyzing results, and recommending improvements.


* Work closely with procurement and engineering on manufacturing that affects aftermarket parts sales.


* Maintain Parts Price file - handle all aspects of price increases, new "sale" prices and calculate purchased or fabricated items for re-sale.


* Drive companywide marketing efforts to achieve and exceed sales goals.


* Liaison between customers and internal staff - Assistant Parts Managers and PSC's, resolve customers issues, problems, and opportunities.


* Establish and maintain personal relationships with existing customer base communicating through facilities visits, regular telephone contact, and email.


* Conduct regular customer surveys analyzing feedback to make recommendations for process improvements.


* Resolve escalated customer service issues such as quotes, customer support, invoices, order changes and complaints.

Develop action plans to reinforce resolutions.


* Innovate improvements and solutions to ensure best in class customer service - to include call centers, metrics for inbound and outbound calls.


* Collaborates with Service Managers on the annual physical inventory for parts and service department.


* Collaborate with Logistics Manager to optimize freight charges and freight lanes.

Ensure changes/additions/deletions accurately communicated internally.


* Develops and implements sales training programs both outbound & inbound for PSC'S.


* Manage and improve parts for the e-Commerce site to grow parts sales.


* Manage use of MRP & DRP system to maintain sufficient inventory levels and fill rates.


* Maintain inventory turnover for all sites - review stock levels and safety stocks.


* Oversee and collaborate with eCommerce administrator on the eCommerce website.


* Comply with all company and OSHA safety regulations.


* Assist in providing a safe environment for all employees.


* Other duties as assigned.

EXPERTISE REQUIRED:


* College degree required.


* A minimum of 5 years' experience managing a team of parts salespeople nationwide with mul...