Technology Support III - Application Support and Production Management

As an experienced member of our Production Management team, we look first and foremost for people who are passionate around solving technical problems through caring client interactions, technical expertise, sound engineering practices and a desire for continuous improvement.

As a Technology Support III team member in Corporate Sector with Jet Support and Incident Management team , you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* 8+ years of experience in production support and production management


* Strong experience in a DevOps/SRE or support role, working with enterprise scale CI/CD technologies, SDLC tools and infrastructure/application monitoring technologies.


* Excellent problem-solving, collaboration skills and the ability to analyze complex issues and provide effective solutions.


* Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP.


* Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)


* Hands-on Experience with CI/CD Pipelines in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins.


* Experience in observability and monitoring/logging tools and techniques (Spluk, Grafana, Dynatrace, Elasticsearch etc.)


* Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes.


* Experience in Incident Management processes, communications and tools( Service Now, Netcool, Convey, etc.)


* Excellent written and verbal communications skills.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

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