AVP, Strategic Program Leader

JOB DESCRIPTION

The AVP Strategic Program Leader will work closely with the Claims Customer Experience Officer to develop and deliver strategic programs that accelerate the goals and objectives of the Claims Center.

This person will engage with a wide range of internal stakeholders and industry experts to develop a clear and compelling strategy that informs the Claim Center structure of the future.

Key internal stakeholders include but is not limited to Claims Center Leaders, North America Claims, Claims Transformation, Human Resources, and Finance.

Specifics:


* Serves as a trusted advisor for the Claim Customer Experience Officer, to analyze and collect internal and external data and trends to identify and solve key business issues and advance the multi-year objectives of the Claims Center and North America Claims.


* Uses internal and external data and insights to support the development of the Claim Center strategic objectives.


* Partners across multiple functions and teams to design and implement programs that tie back to business strategy and defined timelines for achieving key results.


* Leads through program delivery with a focus on change management and ensuring key results and business outcomes are achieved.


* Partners with business leaders on all aspect of planning and anticipates organizational impacts and works collaboratively to minimize operational disruptions.


* Communicates effectively across multiple functions and adapts communication for a wide-range of audiences and levels within the organization.


* Builds strong relationships with business leaders across the organization, connecting enterprise data and local trends to align with local business goals.


* Manages and drives multiple data and report driven programs across a variety of divisions/groups in a fast paced, complex, and matrixed business environment.


* Demonstrates a commitment to teamwork through relationship-building and collaboration.

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran...