Customer Service Representative - Healthcare

Description & Requirements

Customer Service Representative - Healthcare

Location - London, KY (On-site Position)

Hourly Base Pay - $17.20 plus $1800+ in potential bonuses!

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Schedule - Regular and Limited-Service Full-Time schedules available

Please note, this posting is for both regular and limited service (FT) positions.

All positions are on-site only.

This job posting is for upcoming classes in London, KY; hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.

Providing Customer Care to America's Most Vulnerable.

Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.

About the role

This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success.

Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

- Base rate $17.20/hr.

+ 10% shift differential for evening shifts

- $1800 + in bonus opportunities, including training completion, referrals and more

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- Additional $1000 in bonus opportunities for Limited-Service positions

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- 401k with company match

- Paid accrued Sick Leave and PTO plus 11 paid holidays

- Company paid, base employee Medical Coverage

- Employee Assistance Program (EAP)

- Employee Wellness and Discount Programs

- Flexible scheduling options

- A supportive environment with career development and promotional opportunities

- No cold calling, sales, or collection calls!



*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as te...