Altec Connect Product Owner

Responsibilities

Altec Connect Product Owner - Open to All Altec Locations



*This position has the ability to have a hybrid work schedule.

Associate must be able to independently manage their time and tasks along with, potentially, various projects.

This position will be required to gather input from various groups, develop alternatives, and propose solutions.

During a project, this position will have the responsibility for developing, communicating & implementing the solution.

Training documentation and compliance, across all locations, will be required during all project implementations.

MAJOR RESPONSIBILITIES:


* Lead and participate in projects related to enhancements to the system and new application functionality, defects and upgrades


* Incorporate feature sets and prioritize the roadmap based on resources, business value and executive direction


* Lead customer interviews and usability studies to gather voice of customer for Altec Connect


* Lead requirements gathering and develop user stories and acceptance criteria


* Set sprint goals


* Prioritize and groom requirements backlog


* Conduct demos of work completed to Altec business groups


* Participate in Project Management meetings and Agile ceremonies


* Collaborate as an integrated team to align roadmaps based on priorities and dependencies


* Facilitate the interaction between Altec business teams and the Altec Connect development team


* Manage and coordinate communication and change management with Altec business groups related to the Altec Connect


* Support Altec business teams through process and systems changes driven by the Altec Connect


* Test and validate changes or enhancements made to Application Modules, including upgrades


* Prepare training and system documentation


* Advanced support of users diagnosing and resolving issues related to Customer Portal and capturing requirements as needed


* Manage issue resolution internally or externally with customers and service providers


* Remain highly adaptable - due to the changing nature of priorities in supporting customers, this role requires high adaptability


* Support the overall strategy for Marketing, Service and Parts as defined by the Director of Marketing and Vice President of Service


* Help maximize the value created from providing a customer portal to our customers.

Also help ensure that Altec is achieving a benefit on this investment.


* Provide vision and direction to the portal team and stakeholders throughout the project: Follow up, follow through, and double check all tasks associated with your responsibilities to ensure their completion and accuracy - an absolute must


* Ensure Customer satisfaction, for both external and internal customers


* Be prepared to "go the extra mile".

Customer satisfaction may require that you put in additional hours to accomplish certain requests and meet deadlines


* Analyze analyt...