Customer Service Representative/Dispatcher
MTM is growing and hiring a Customer Service Representative/Dispatcher to support our Hamilton County operations.
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*All candidates must reside in Hamilton County or surrounding cities to be considered for this position.
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The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
As a Dispatcher you will be assisting with organizing the direct day-to-day route and trip operations.
You would be responsible for assuring routes are timely, tracking and reporting sign in/sign out times, and communicating service issues to the appropriate personnel.
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* You must have 2 years of experience working with transit routing, dispatching, and scheduling software
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly ...
- Rate: Not Specified
- Location: Cincinnati, US-OH
- Type: Permanent
- Industry: Customer_services
- Recruiter: Medical Transportation Management
- Contact: Recruiter Name
- Email: to view click here
- Reference: REQ10174
- Posted: 2024-07-24 08:18:29 -
- View all Jobs from Medical Transportation Management
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