Director, HR Enterprise Solutions; Operational Excellence and Optimization

PURPOSE AND SCOPE:

HR Partnership


* As Technology Business Partner, empower the HR organization to fulfill the Fresenius Mission, and their top priorities, by defining digital strategy and roadmap, selecting, implementing, and optimizing HR Technology solutions. 


* Advocate for the needs for the HR organization in the fulfillment of their technology strategies and specific initiatives.  Facilitate the completion of all FME requirements to move initiatives forward, e.g.

Enterprise Architecture, Data Privacy, Information Security, Workers Council, etc.


* Partner with HR leadership in developing and gaining approval for business cases for HR technology initiatives that are worthy of pursuit.


* Deliver all technology programs, projects, and initiatives, on-time, on-budget, with the agreed upon scope, defect free, and with high quality.

Customer Satisfaction / Continuous Improvement


* Monitor HR’s customer satisfaction, both formally and informally, with the products, services, and solutions we provide.  Strive for continuous improvement over time.


* Development of Service Level Agreements and Performance Metrics for the products, services, and solutions we provide to our customers, e.g.

Ticket time to Resolution, On-schedule Releases to Production, etc.


* Continual evaluation of the products, services, and solutions we provide to ensure they are optimal for fulfillment of our customers’ needs and pursue improvements where applicable.  Evaluation should consider licensing and support costs, ease of use, simplicity of architecture, fulfillment of security/audit requirements, etc.


* Closely monitor and manage the performance of our external support vendors.   Development of Service Level Agreements and Performance Metrics for the products, services, and solutions they provide to us and manage cases where agreed to performance has not been met.

Agile Project Management


* Advocate for the adoption of Agile methodologies in the implementation and enhancement of our products, services, and solutions.


* Ensure that all team members receive the required training and information to operate in an Agile framework.

Financial Management


* Continually monitor the costs incurred by our organization and identify opportunities to save costs without sacrificing customer satisfaction with our products, services, and solutions.


* Ensure that evaluations of additions or enhancements to our products, services, and solutions include cost as a key criterion.

Audit / Compliance & Governance


* Support for the fulfillment of all audit and compliance requirements, including Software Development Life Cycle, SOX, Global Data Privacy, Information Security, Internal Controls, Workers Council, DTI Portfolio Management, etc.


* Support all HR and DTI HR Enterprise Services governance processes including Intake Process, Change Request Process, HR Initiative Review & Approval Process, Release Manageme...