221069.AOC Dispatcher III

POSITION OVERVIEW

The Airport Dispatcher III is part of the Airport Operations Center team that supports Tampa International Airport's operations and public safety and security activity within the airport and surrounding area 24 hours a day.

Responsibilities include answering emergency phone calls, processing sensitive information, and dispatching first responders by radio when required.

Airport Dispatchers III also monitors and operates systems that include communication of video security and patron transportation, such as the Airport's shuttle system, while taking customer service phone calls from patrons and fellow employees looking for assistance. 

COMPENSATION: $28.00 an hour

WORKPLACE TYPE: 100% On-Site 

POSITION ROLES & RESPONSIBILITIES


* Monitors airport audio and video operations and public safety communication systems.


* May receive incoming 911 emergency and non-emergency calls for assistance, make inquiries to solicit relevant information, and assess information to determine the nature and urgency of calls for assistance.


* May enter public safety-related information into the Computer Aided Dispatch (CAD) system and redirect calls to specific or alternate emergency responding agencies or departments. 


* Dispatches responders using digital and analog voice communications equipment and/or a computer dispatch system.


* May access and enter sensitive law enforcement data in local, state, and federal databases for investigative purposes, including the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.


* May determine the location of the emergency and non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).


* May research local, state, and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, locate other relevant data, and provide information to emergency response personnel before arrival at the emergency location. 


* Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.


* Activates the Aviation Authority emergency communications notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operational impacts.


* Responds to requests for flight information, pages, general information, and inquiries from the general public and tenants regarding airport operations and public safety issues.


* Conveys a variety of information related to airport operations and public safety activities to airport personnel, vendors, service contractors, and the general public as required.


* Maintains records and reports, including shift reports and operations logs.


* Initiates emergency and non-emergency call-backs to...