Specialist, Customer Service Support
How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.
ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.
We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What's the role?
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs.
They are the main liaison between our customers, sales and lab operations that assures information between all parties are accurate to the customer satisfaction.
Outbound call stacks and or Remake/Returns process, including credits.
A Support Specialist requires little or no supervision.
Support Specialists are required to have essential skills to do analysis and trouble shoot current/previous orders.
Although a Support Specialist main function is not to take incoming calls, they may be required to assist when call volume is high.
Sounds Interesting?
Here's what you'll do:
• Operates proficiently in all primary responsibilities of an entry level and senior level customer service
agent.
• Contacts a large volume of customers to resolve order issues by acting as an expert in analyzing and
troubleshooting on previous and current orders.
• Operates as an expert in making changes to orders for orders to drop directly into production.
• Recommends specific lenses / coatings to customers.
• Coordinates returns in accordance with standard processes and procedures.
• Provides accurate pricing and/or discounts on orders.
• Applies accurately credits and codes redo orders.
• Manages assigned strategic accounts.
• Identifies and escalates system issues.
• Follows safety standards and reports any safety concerns to leadership.
• Performs other duties as assigned.
• Assists with incoming calls.
Do you qualify?
Required
• HSD / GED General
Preferred
• Not Applicable
CERTIFICATIONS / LICENSES / REGISTRATIONS
Required Preferred
• Not Applicable • ABO Certification
EXPERIENCE
Years & Type Required
• 1 - 2 Years of ZEISS experience or ABO certified optician or equivalent experience
• Previous 10 key or data entry experience
Years & Type Preferred
• Optical experience
• Experience with ZEISS management systems (i.e., DVI, SAP, Eyefinity or equivalent)
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
• Ability to proficiently work as a Senior Representative, Customer Service
• Ability to multi-task, prioritize, and use time effecti...
- Rate: Not Specified
- Location: Hebron, US-KY
- Type: Permanent
- Industry: Finance
- Recruiter: Zeiss Group
- Contact: Not Specified
- Email: to view click here
- Reference: JR_1032776
- Posted: 2024-06-19 08:18:55 -
- View all Jobs from Zeiss Group
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