Electronic Communications Controls- Central Team Lead - Executive Director

The Firmwide Electronic Communications Central Team is seeking a strong Executive Director candidate to lead this important program for the Firm.

This individual will set the strategy & planning for this team, ensure appropriate and effective governance, ensure execution of all ongoing tasks, reporting & analytics, and manage relationships with all Control Management teams across all Lines of Business and all Corporate Functions.

This role has extensive interaction with senior leaders across the firm and requires strong communication / relationship building skills.

Job Summary

As an Executive Director within the Firmwide Control Programs team, you will have the opportunity to lead a team of highly motivated team members, ensuring the consistent execution and continuous improvement of our Electronic Communications program.

In this role, you will interact with various departments such as Risk Management, Compliance, and Legal, playing a critical role in promoting interactions with Senior Management, Auditors, and Regulators.

This role offers you high visibility across all Lines of Business and Corporate Functions, providing a unique opportunity to make a significant impact on our organization.

Job Responsibilities


* Set and execute on the global E-Comms program strategy while ensuring compliance with all regulatory requirements relating to electronic communications


* Act as a Subject Matter Expert on the E-Comms program to all Lines of Business and Functions across the JPM franchise, including interacting with JPM's senior leadership team, all lines of business, functions, auditors, and regulators.


* Be responsible for Managing the firmwide E-Comms related policies and procedures and ensuring compliance with all JPM documentation standards.


* Be responsible for the firmwide repatriation of records related to E-Communications that have occurred on personal devices, in violation of Corporate Policy


* Partner with the application development teams to ensure E-Comms related applications meet customer needs.

Partnering with reporting teams to ensure E-Comms related reports and dashboards meet customer needs.


* Partner with the Control Management, Human Resources, and Compliance teams to ensure E-Comms related learning modules are appropriate, assigned to relevant employees, are completed in a timely fashion, and meet E-Comm related needs.


* Partner with Compliance and Legal to develop and deliver electronic communications related messages, which may be required across Lines of Business or Functions.

This includes overseeing the annual E-Comms communications plan for the firm, which involves ensuring consistent messaging across Executive Communications, CCOR bulletins, BCC meetings, All hands / town hall meetings, Digital signage, etc.


* Work with Control Management Quality Assurance teams to develop and implement an E-Comms related QA program.


* Manage a global team that is responsible for working acros...