Account Specialist II- Chase Military Services

Successful Regulatory Event Operations Account Specialist II's balance their focus on regulatory requirements, business results and offering solutions to help our customers with Military Lending Act (MLA) & Servicemember Civil Relief Act (SCRA) inquiries and eligibility requirements along with supporting Americans with Disability Act (ADA) related inquires for standard and non-standard accommodations.

Job responsibilities:


* Are able to navigate multiple technologies while staying engaged with our customers


* Strong problem-solving skills


* Accuracy and attention to detail


* Critical thinking and ability to exercise independent judgment


* Required to abide by all applicable regulatory and department practices and procedures


* Possess strong customer focus with the ability to have detailed conversations with our customers


* Treat customers with respect


* Demonstrate sensitivity and compassion in difficult situations


* Demonstrate personal excellence including punctuality, integrity and accountability


* Have the ability to work independently and in a team environment

Required qualifications, capabilities, and skills:


* High School diploma/GED required


* Must be willing to work in an environment that requires 100% phone-based customer interaction


* Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face


* Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity a...