Customer Service Specialist I

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions.

Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines.

We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?


* A collaborative work environment


* A mission-oriented mindset


* Work-from-home flexibility


* A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care.

For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth.

Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry.

We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy.

Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.

Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team.

Our thriving culture allows our team members to continuously solve big problems, and we value these contributions.

If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people.

As a HealthStream team member, you would help this vision come to life.

We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

You will provide exceptional customer service and product support and have a significant role in the overall customer experience.

As a Customer Service Specialist I, you will be the face of HealthStream and will become our clients biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity.

You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.


* Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
...