Account Manager, Enterprise Client Solutions

Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model.

We connect doctors with patients who need their care.

As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high.

This means you'll have plenty of opportunities to grow and develop in your career.

Keeping healthcare healthy can be as fun as it is rewarding

This Account Manager is an integral part of client success and delivery as part of CHG's Enterprise Client Solutions team.

This role will manage day to day interactions and workflow with existing client accounts, ensuring an exceptional client experience.

Additionally, the Account Manager will foster strong relationships and identify opportunities for growth, ensuring long-term success for both the organization and our clients.

Business analytic skills, operational excellence, tactical execution and ability to facilitate client facing meetings are essential for success in this role.

Responsibilities


* Manage day to day workflow on health care staffing needs between clients and CHG


* Manage client relationships to ensure their satisfaction and that all their needs are met


* Represent the organization in a variety of professional settings to promote the value of CHG and its brands


* Create, interpret and present various reports to internal and external clients


* Analyze and interpret data to identify gaps, improve processes and come up with solutions


* Perform Single Point of Contact (SPOC) project related research, data and slide deck presentations with minimal guidance


* Update and maintain all SPOC Excel and SharePoint spreadsheets with utmost accuracy on a daily basis


* Clarify and resolve problems while maintaining strong internal and external relationships


* Perform contract management activities according to existing procedures


* Facilitate calls and meetings


* Provide insights regarding business decisions about client contracts, amendments and process improvement


* Go above and beyond to understand customer needs and then exceed their expectations


* Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goals


* Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices


* Hold yourself accountable for meeting commitments and seeing results


* Be an example of someone who lives the CHG Core Values at all times

Qualifications


* Strong ability to listen and then inquire deeply into customer needs and expectations


* Ability to ask valuable questions and seek out others' perspectives


* Ability to apply knowledge of the industry to advance CHG's goals


* Ability to work independently with little supervision


* Ability to collaborate and drive results within a team en...