Patient Services Representative

Patient Services Representative

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:


* People First mindset where we honor our colleagues and patients


* Striving for Excellence in our work each day


* Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:


* Medical, Dental, Vision


* Robust earned paid time off program (PTO)


* 401k match


* Various Life Insurance Options


* Short- and Long-Term Disability (Not applicable for school-based employees)


* Federal Loan Forgiveness Program (available on eligible on roles)


* HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)


* Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career.

Read below on how you can make a difference in our community and apply today!

SCOPE OF ROLE

Reporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling.

The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling.

HOW YOU’LL SUCCEED:


* Demonstrate a friendly, courteous and welcoming first impression to patients and their families.


* Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.


* Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.


* Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.


* Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues.


* Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed.


* En...