Inside Sales/CSR

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.

Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers.

Throughout its history, Hajoca has played an active role in shaping advances in plumbing.

However, we attribute our success to two simple truths; a unique business philosophy and talented people.

Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom.

Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

McDonald Supply is one of those trade names and is looking for an Inside Sales/CSR at their Dubuque location.

Pay for Inside Sales/CSR is between $18.00 and $19.00 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as an Inside Salesperson.

About the Role:

You will:



* Interact with our customers primarily via telephone by providing the customer service required to generate and close sales.


* Meet or exceed the established sales and gross profit goals, and to increase profit sharing.


* Accurately process Sales Orders and Bids generated through telephone sales transactions.


* Assist customers who pick up their order at our Profit Center.



* Find innovative ways to grow sales with existing customers and become their trusted advisor.


* Generate sales leads that develop into new customers.


* Identify opportunities for value-added services and articulate our solutions.


* Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.


* Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.



* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

About You:



* High school diploma or equivalent


* Minimum 1 year experience in customer service or inside sales; contractor sales preferred



* Knowledge of products sold in the Profit Center


* Experience using Microsoft Office software (Outlook, Wo...

Hajoca Corporation Job 6467 by eQuest