Billing Customer Service Representative, PRS

JOB DESCRIPTION

As a Billing Customer Service Professional at Chubb, you'll be the first point of contact for our customers, answering billing questions, taking payments, assisting with portal login and navigation, and handling general inquiries.

We provide extensive initial and ongoing training on Chubb products and systems, so you can become a Champion of Service.

Our company places a strong emphasis on professional and personal development, and we cultivate a culture of diversity and inclusion.

Plus, at Chubb, you'll have plenty of opportunities for career growth.

At Chubb, we offer a diverse, inclusive, and rewarding work environment.

We believe the best solutions come from diverse perspectives, experiences, and skills, and teamwork and mutual respect are central to how we operate.

We are committed to giving everyone, regardless of their background, the opportunity to contribute to our collective success.

If you're interested in growing your career with a company that values you, training you, and promoting from within, let's talk!

Responsibilities:


* Provide excellent customer service and quality while assisting our clients, agents and business partners with questions about billing; taking payments; inquiries; portal navigation; and general assistance, via phone, email, and chat


* Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products


* Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns


* Maintain set level of productivity, service, and quality standards within a fast-paced, high-volume call center


* Work collaboratively with team members, and business partners to provide a quality experience for our agents


* Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures


* Complete additional tasks and other projects/duties as assigned


* Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT.

Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

QUALIFICATIONS



* Effective

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations glob...