EPIC Resolute Professional Billing Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Works under the direction of the Director of Ambulatory Medical Informatics.

The Resolute Professional Billing, Analyst supports the planning, design, development, build and/or configuration of third party applications and Epics Resolute Professional Billing applications which include Resolute Professional Billing (non-SBO), Charge Router, and other related Epic and third party applications.

Epic Resolute Professional Billing Analysts will have a solid understanding of the revenue cycle operations of SVMHS ambulatory practices including (but not limited to) ambulatory clinic-based physician billing, RVU reporting, Fee Schedule build and maintenance, Cash Management, Reporting Workbench and Radar reports (include batch/extracts to 3rd party vendors), build and maintenance of the General Ledger, integration with MyChart bill pay.

Acts as the primary support contact for the applications end-users.

Identifies issues that arise in their application area as well as issues that impact other application teams and working to resolve them.

Guides workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.

Identifies and implements requested changes to the system.

Serves as a liaison between end users' workflow needs and Epic implementation staff.

Communicates all necessary application changes, enhancements and procedures to all necessary department teams.

Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.

Works with Epic representatives, SVMHS business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.

Develops an understanding the clinical and operational needs to set the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.

May participate in the development of end-user training processes and/or curriculum content.

Troubleshoots problems and questions from end users.

Reviews the status of projects and issues on an ongoing basis with manager.

Attends weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.

In conjunction with operational subject matter experts, builds application-specific workflows or processes for ambulatory practices and users that could include, for example, visit navigators, preference lists, orders and linked charges, results routing, documentation templates, application-specific rules, flowsheets, reports, SmartForms, visit types, user role templates, application-specific schedules, etc.

Completes testing cycles (unit, functional and integration testing); includes coordinating with departmental end-users and obtaini...