Customer Service Analyst

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

The Customer Service Analyst supports our customers by providing helpful information, answering questions, and responding to complaints.

They’re the front line of support for clients and they help ensure that they have a positive experience.

Daily duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking them through basic troubleshooting or setup processes.

They are also accountable to process orders, modifications, and escalate complaints across a number of communication channels. 

 

Responsibilities


* Maintaining a positive, empathetic, and professional attitude toward customers at all times.


* Responding promptly to customer inquiries.


* Acknowledging and resolving customer complaints.


* Communicating with customers through various channels.


* Processing orders, forms, applications, and requests.


* Communicating and coordinating with colleagues as necessary.


* Managing a team of junior customer service representatives.


* Ensure customer satisfaction and provide professional customer support.

Requirements


* Bachelor's degree (Business Administration, Accounting, Finance, Marketing, etc.).


* Experience in Customer Service or similar positions.


* Experience with ERP (SAP S/4HANA is preferred).


* English (Intermediate).


* MSO.


* Ability to stay calm when dealing with challenging situations.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status