Infor LN Consultant

Your Job

This role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes.

A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.

Our Team

This role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes.

A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.

What You Will Do

• Provide functional support to ERP users and work with technical resources for break fixes.

• Establish rapport and trust with business users to identify process or technical issues with focus on Manufacturing, Planning, and logistic modules of ERP LN

• Act as a liaison between Application Users and Developer for enhancements.

Provide functional requirements to development team and perform testing of requested enhancements.

• Serve as Subject Matter Expert for Planning, Production and Engineering Aspects of the ERP LN, but have a complete understanding of all other value chains like logistics & Service with the ability to provide support and training.

• Work with Developer to Submit & Monitor tickets to appropriate software providers as appropriate.

• Work with Developer to Document & Define Business Requirements for all Previously Developed Extensions & Personalization's.

• Demonstrate commitment to Continuous Improvement philosophy including support of all quality, security, productivity, and performance improvement initiatives.

• Continuously seek to reduce reliance on extensions and reduce overall development footprint while still addressing business process needs.

• Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.

Who You Are (Basic Qualifications)

• 3 - 7 Years' Experience in Supporting / Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.

• Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address the business needs.

• Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.

• Able to design extensions, either in conjunction with the Developer or independently.

• Lead User Training Efforts key users, business analysts and product leads.

• Migrate & Oversee Master & Transactional Data

• A team player who works well with technical and non-technical resources.

• Ability to take strategic direction from executive management.

• Strong written and verbal communication skills.

• Motivated, committed, and energetic self-starter dedicated to providing high quality and responsive service...