Account Coordinator - Middle Market - Hybrid

This is a hybrid role and will require the ability to work in person.

POSITION SUMMARY

The Account Coordinator (AC) plays a crucial role in maintaining client satisfaction and supporting the US Employer Sales Team.

Key responsibilities include participating in new business case discovery and implementation calls, collaborating with cross-functional partners to manage the book of business, providing routine communications, and updating client information and benefit intent.

Additionally, the AC coordinates third-party vendors, completes product incentive forms, and works closely with the Sales Team to ensure client needs are met and potential issues are proactively addressed.

The AC role benefits from face-to-face collaboration with peers and the Sales Team and will be expected to be in their local Cigna office every Tuesday and Wednesday as well as a third floating day per week.

Cigna Competencies: Cigna's competencies identify behaviors required for success at all levels of the organization.

Align


* Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.


* Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Inspire


* Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.

Develop


* Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Deliver


* Ensures Accountability: Holding self and others accountable to meet commitments.


* Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm .

DUTIES AND RESPONSIBILITIES


* Collaborate with Sales, Service Operations, and other applicable partners to manage book of business, address issues, and identify process improvements.


* Provide routine communications on behalf of Sales, including eKits and product materials, to clients and internal teams.


* Intake requests and submit forms to appropriate partners (OS, reporting, BOR/BAFb, OLAM).


* Update Salesforce information (e.g., contacts, MLS status, PG activity, benefit summaries) for sold and renewing cases.


* Complete product incentive forms to ensure accurate and timely processing.


* Coordinate and manage set-up of third-party vendors.


* Actively participate in new and existing business discovery and implementation calls.


* Liaise with Sales to meet client needs and proactively address potential problems.


* Keep Sales informed of account status and engage in role-related workgroups, special projects, and best practice sharing initiatives.


* Own creation of BNCA (Business Notification Case Alert) and handoff to Client Implementation.


* Managing PBAB (Product Benefit & Advisory Board) on renewals.


* Provide load balancing support...