Digital Risk Control Manager - Business Operations - Vice President

Are you ready to utilize excellent problem solving skills, and relish the opportunity to rethink established processes from first principles, to deliver a truly digital experience? You have found the right team.

As a Digital Risk Control Manager in the Business Operations team, you will guide and support Digital Product Managers, Designers and Technologies with their decision-making on any operational risks associated with our programs of work, and have a passion for enabling teams to deliver better customer outcomes by maintaining a strong and consistent controls environment.

You will be responsible for effective risk & controls management; supporting the business through identification of control weaknesses and recommendations for improved effectiveness; articulating business impact and associated risk; educating the business on proactive measures to remediate and improve their risk posture.

You will be navigating change and contribute to delivering responsible growth and a truly customer centric experience.

The Control Management team proactively and strategically partners with teams right across the Digital, Data and Product organization to enable innovative new products and channels through the design of appropriate controls to mitigate the risks we face as an international retail bank.

We aim to balance these sound controls with efficiency, through smart process and automation.

The group's number one priority is to enable business innovation, while keeping the firm safe, stable and resilient.

Job Responsibilities:


* Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols


* Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies


* Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk


* Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions


* Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other functions while serving as a subject matter expert and point of escalation for meeting control obligations


* Ensure risk impacting the business is identified, quantified, communicated and managed, including recommendations for resolution and identifying the root cause and key themes


* Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience while ensuring that controls are properly designed, sustainable and operating effectively


* Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams


* Implement the control framework for data risk management and ensu...