Sr. Manager, Solution Engineering

Job Req ID: 24448

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Sr.

Manager, Solution Engineering is responsible for overseeing all aspects of server rack integration operations.

This role involves managing a team, coordinating with various departments, and ensuring the seamless integration of server racks in accordance with organizational goals and quality standards.

The Senior Solution Manager will play a critical role in driving efficiency, productivity, and maintaining a high level of customer satisfaction throughout the production process.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Leads the day-to-day operational support for Cluster, Storage, HPC and Cloud infrastructures.
• Builds and tests Cloud/HPC or AI in-house and onsite testing, deployment, and platforms to meet customer's requirement.
• Documents complex test procedures and troubleshooting procedures related to servers/networks/clusters software and hardware.
• Troubleshoot hardware and software issues.

Provide fixes in a timely manner.
• Deploy cluster/storage infrastructures and perform the tests accordingly.
• Conduct tests and benchmarks against server hardware, storage, network, applications, HPC and Machine Learning workflows.
• Collect, visualize, and analyze test and benchmark results.
• Write technical documentation including test reports and standard operating procedure (SOP).
• Coordinate with cross-functional teams to ensure smooth workflow and timely project delivery.
• Manage project budgets, control costs, and drive continuous improvement initiatives.
• Maintain clear communication with stakeholders and address customer feedback for future enhancements

Qualifications:

• Bachelor's degree in Computer Science or equivalent work experience preferred.
• 8+ years of proven experience in a HPC/AI or Cloud/Network management.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• In-depth knowledge of Cloud/HPC deployment and testing.
• Excellent project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.
• Excellent communication skills, both verbal and written, with the ability to collaborat...