Community Outreach Coordinator (Hybrid-Remote)

Description & Requirements

Maximus is currently hiring a Community Medicaid Outreach Specialist !

The Community Medicaid Outreach Specialist provides essential face-to-face and virtual /telephonic and outreach enrollment services, focusing on assisting New York Medicaid recipients.

This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.

This is a full - time position supporting Owego, NY that may require flexibility to travel and cover neighboring sites to conduct community location appointments or transfer within the assigned region as needed.

Depending on business need, work location may either be assigned to a specific site, work from home, or a hybrid-remote schedule.

Essential Duties and Responsibilities

- Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.

- Develop relationships with community leaders and serve as a liaison with various constituents.

- Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.

- Serve as liaison between multiple training providers when necessary to benefit our clients.

- Develop and Promote knowledge of community and participate in community events, other activities as needed.

-Conduct outreach and enrollment services through face-to-face and virtual (telephonic) interactions, educating clients on managed care options and public health programs at LDSS/HRA offices.
-Assist clients with the enrollment and disenrollment processes.
-Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.
-Maintain professional relationships with HRA/LDSS county staff and clients.
-Handle special assignments or processing tasks as needed.
-Maintain active certification as a Certified Application Counselor (CAC).
-Keep abreast of changes and updates to the New York Medicaid Choice Project.
-Achieve performance standards as outlined in the annual criteria and bonus template for this position.
-Perform additional duties as assigned by management .

Minimum Requirements

Minimum Requirements:
- High School Diploma

- 2-4 years of experience

-High School Diploma or equivalent
-Minimum of one (1) year of prior experience in a customer service environment, preferably within community settings that involve health and/or human services
-Ability to follow detailed instructions and handle pressure
-Excellent attention to detail
-Strong organizational, interpersonal, written, and oral communication skills
-Proficient in managing multiple complex tasks simultaneously
-Ability to work both in a team and independently
-Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
-Must have a n active and valid driver's ...